Heroes West - Joliet

Avis sur le restaurant Heroes West - Joliet de personnes qui y ont mangé. Basés sur les notes récentes.

1. l

   lindsay

   Chicago / Illinois2 avis

   2.0

   Y est allé·e le 11 mai 2025

   1. Global 2
   2. Plats 4
   3. Service 1
   4. Atmosphère 1

   Food is always good, service was lacking. Our waitress apologized almost every time she was at our table…. They advertise a rewards program… the QR code didn’t work for it…. After finally getting the correct way to signup. It requires you to “link” a credit card…. With how often things are getting hacked… not worth it!
   

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2. A

   Ashley

   Chicago / Illinois2 avis

   1.0

   Y est allé·e le 16 mars 2025

   1. Global 1
   2. Plats 2
   3. Service 2
   4. Atmosphère 3

   Service was alright at best, and it was NOT busy. Our appetizers arrived with our meal, and the appetizer platter ordered was received very last, and it took like 45 minutes to get the food. I'd almost be scared of how long it would take had they been busy. Buffalo Shrimp is chewy and seemed frozen and not the same fresh butterflied hand breaded with sauce like it used to be. The after taste almost seemed like they were going bad or freezer burned. Bone in wings were over cooked, Boneless wings were chewy, however the sauces were tasty! Fried pickles, cheese curds, and Burger were tasty, although the burger was over cooked. I'd compare the beef rolls to arbys meat texture except with no flavor, and soggy. (Maybe if they were brought out 1st like a typical appetizer they'd be fresher?) My drink was good but took 20 minutes to receive. Never once were we checked on during eating asking how anything is. You'd think if you have 2 full orders of shrimp with only 2 bites taken out of 2 shrimp (yes we got 2 because we had 7 people and everyone typically loves it, and only ONE beef roll was eaten from the platter, AND a separate order you'd see something was wrong. My family and I used to LOVE coming here. Service used to be impeccable. Food delicious and fast, and it has always been a busier crowd in the past. I hesitated on going because we had a similar experience about a year ago but not nearly as bad as today. A year ago put a bad taste in our mouths, and we wanted to bad for today to be better, but today was the icing on the cake. I dont typically leave bad reviews either, but I also firmly believe that you cannot fix something if you don't know it is broken.
   

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3. G

   Ginger & Michael VIP

   Chicago / Illinois37 avis

   4.0

   Y est allé·e le 8 février 2025

   1. Global 4
   2. Plats 4
   3. Service 4
   4. Atmosphère 4

   It's your average bar food. Quick and hot.
   

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4. J

   Jennifer

   Chicago / Illinois7 avis

   4.0

   Y est allé·e le 17 novembre 2024

   1. Global 4
   2. Plats 5
   3. Service 4
   4. Atmosphère 4

   Short on wait staff, a few misses with orders and delays but mostly positive experience. Food was excellent.
   

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5. M

   Mark

   Chicago / Illinois13 avis

   5.0

   Y est allé·e le 14 septembre 2024

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Great sports bar for watching events. Food is a little high priced but tastes great.
   

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6. W

   Winni19

   Chicago / Illinois3 avis

   5.0

   Y est allé·e le 6 mars 2024

   1. Global 5
   2. Plats 4
   3. Service 5
   4. Atmosphère 5

   Hero’s West is a great place take visitors - excellent staff, management and accommodations.
   

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7. O

   Oneofmyfavs VIP

   Chicago / Illinois21 avis

   3.0

   Y est allé·e le 21 janvier 2024

   1. Global 3
   2. Plats 3
   3. Service 4
   4. Atmosphère 3

   Our servers did a fabulous job of being attentive during a busy Saturday night. They even listened and took extra care checking on ingredients for our food allergies at the table.
   

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8. DS

   DarylS VIP

   Chicago / Illinois6 avis

   1.0

   Y est allé·e le 10 décembre 2023

   1. Global 1
   2. Plats 1
   3. Service 1
   4. Atmosphère 1

   Waited 45 minutes no service asked for servers 3 times. Finally got the manager on the way out. Will not go back
   

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9. j

   jrlookalke VIP

   Chicago / Illinois31 avis

   5.0

   Y est allé·e le 25 octobre 2023

   1. Global 5
   2. Plats 5
   3. Service 5
   4. Atmosphère 5

   Always great food and service! I had the patty melt, and it was the juiciest! Loved it!!
   

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10. DD

    DavidD

    Chicago / Illinois6 avis

    5.0

    Y est allé·e le 7 mai 2023

    1. Global 5
    2. Plats 5
    3. Service 5
    4. Atmosphère 5

    Good food and lots of it. A little Pricey, but it’s a ton of food. The hamburger I had was unreal.
    

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